Frequently Asked Questions
& News
THE EMERGENCY CARE TEAM
Spring Emergency Centre is staffed by a team of highly skilled doctors and nurses that will be able to see and treat walk-in or booked in patients. You will have access to timely care overseen by an emergency trained physician.
You can walk-in or call us shortly before attending or alternatively, you may book a slot to attend and you would be attended to promptly upon arrival.
Alternatively, if you would like to make an appointment with a GP, contact Spring Medical Group or make a booking online.
FEES and PAYMENTS
As a private emergency centre, we are classed as an outpatient clinic, therefore fees are payable for service.
The out-of-pocket service access fee is $150.
If you attend within 7 days of your first visit for a second time with the same issue, a discounted fee of $100 would apply.
Additional costs will be charged for other consumables such as splints, camboots, crutches etc
Pathology and Imaging (CT, Ultrasound and X-rays) are bulk billed for Medicare card holders.
Private health insurance is not required for treatment at Spring Emergency. However, if admission to hospital is required, the options for your care, including private hospital admission will be discussed with you at the time.
Your account would need to be paid in full on the day.
HOW DO I KNOW IF I HAVE A LIFE-THREATENING EMERGENCY?
There are many ways to recognize if you have a medical emergency that requires immediate attention and care. If you are experiencing breathing problems, bleeding that will not stop, choking, fainting or loss of consciousness, or any of the below, please attend the Emergency Department or call Triple Zero (000) for:
Heart attack/chest pains
Inability to breathe
Collapse/seizure/stroke
Heavy bleeding
Serious head or neck injury
High Speed Motor vehicle accidents
Severe stomach pain
Severe burns
Severe Continuous Bleeding in pregnancy
Serious mental health problems
Poisoning or serious allergic reactions
FOLLOW UP WITH YOUR REGULAR GP
At Spring Emergency Centre, your consultation is treated as an appointment with a Specialist. Spring Emergency Centre does not replace your regular GP visits.
It is important that you provide us with your regular GP’s details because at the end of the day of your consultation, a letter outlining the consultation would be sent to your regular GP. Your diagnostics (imaging and/or pathology) reports would also be copied to your GP. This is to facilitate your follow-up your doctor. The service access fee of $150 (1st visit) or $100 (2nd visit within a week) covers services provided on that day only. It does not provide ongoing or subsequent access to our emergency service. Fees apply for subsequent visits - telehealth or face to face.
At our doctor’s discretion, and only when necessary, a one-off bulk billed follow up may be provided for you at Spring Medical Group with our GP.
OPENING HOURS
Spring Emergency Centre is open Monday to Saturday 9am to 7pm. The last booking is usually 6:30pm.